Introducing new technology in law enforcement is a complex decision. While it holds the potential to significantly enhance the effectiveness and efficiency of police work, improving officer safety, reporting, and more, it also comes with a set of challenges that can hinder policing. These challenges include working with outdated technology, siloed processes, organizational and procedural changes, underinvestment, inconsistencies, ethical and privacy concerns, and other barriers.
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Outdated Technology
One of law enforcement agencies' most significant challenges is dealing with outdated technology. Many agencies still rely on legacy systems designed decades ago. These systems often lack flexibility and integration capabilities, hindering agencies from updating procedures. It can also stop agencies from upgrading or adding new technology because the old one is incompatible or too expensive to transfer the data.
For example, outdated databases may not easily interface with new analytical tools, severely limiting the information officers can access, compromising investigative capabilities, and making officer safety more challenging. Outdated systems may not provide the best data, hindering real-time decision-making and making it harder for police to respond effectively to incidents with all the necessary information.
Legacy Processes
Law enforcement agencies have traditionally procured technology tools in isolation, leading to a patchwork of systems that frequently don’t communicate well across other jurisdictions. Over time, these tools can become obsolete, but replacing them can be difficult due to the initial investment and the lack of interoperability with newer systems.
Criminals move between cities, counties, and even states and often use more current technology in their crimes. When law enforcement doesn’t have the tools to track crimes efficiently, more staff time is spent working on specific crimes, taking much longer to build a case and take the criminal off the street.
Organizational Structures
Another challenge is the disparity between the rapid pace of technological change and the slower evolution of organizational structures and protocols. Law enforcement agencies follow strict protocols designed to ensure accountability and fairness. However, these same protocols can also slow the adoption of new technologies.
Organizations sometimes change administrations with new technology goals, scrapping old plans in favor of a new direction. Even when the organization stays the same with the same technology plans, an unfunded mandate is enacted, forcing a mid-stream shift in priorities.
Underinvestment in Technology
Public entities, including law enforcement, are often wary of spending money on new technology, mainly if the return on investment is not immediately apparent. Sometimes, councils and administrations don’t fully understand the need for upfront investment in technology. This caution is understandable, given limited budgets and the need to prioritize spending, but it can also leave agencies ill-equipped to deal with modern challenges.
This underinvestment can lead to a vicious cycle where agencies cannot upgrade their systems, leading to significant inefficiencies and higher costs in the long run. The lack of funding can also prevent agencies from fully exploring the potential of emerging technologies that could offer long-term savings in staff time while improving officer and community safety.
Inconsistent Understanding of Data
The volume of data available to law enforcement agencies multiplies consistently. Some agencies have developed sophisticated data analytics capabilities, while others struggle to make sense of the vast amounts of information they collect. This can lead to a situation where data is underutilized or misinterpreted, leading some agencies not to use the data or only use a part of the available technology.
Sometimes, the inconsistent understanding of using this data effectively results from a lack of training or standardized data management practices. Either can stall collaboration and information sharing, which is crucial in law enforcement for tackling cross-jurisdictional issues.
Emerging Technologies and Ethical Concerns
Emerging technologies such as predictive policing algorithms and facial recognition present their own set of challenges. These technologies are relatively new and still controversial for the public and law enforcement. While administrations grapple with the ethical implications and best practices for their use, the policing agencies that can get ahead often find themselves as use cases, teaching other law enforcement departments about the technology.
Along with leading the way in use, the agencies that first embrace new tools may find themselves at the forefront of transparency, ethical, and legal concerns. Consider facial recognition and the privacy concerns it raises, along with problems around data retention, fairness, and social concerns of surveillance and how that fits within current laws and societal expectations.
Pushing Past Barriers
Implementing new technology in law enforcement is fraught with challenges, from outdated systems and underinvestment to ethical concerns and the need for clear links between technology and outcomes. Addressing these challenges requires a thoughtful and strategic approach that balances new technology's potential benefits with its implementation's practical realities.
With planning, law enforcement agencies can better equip themselves to meet the demands of modern policing while maintaining accountability and public trust. Technology will continue to grow and evolve, and harnessing the best applications and systems can be a powerful tool in law enforcement.
Toni Rogers
Toni Rogers is a freelance writer and former manager of police support services, including communications, records, property and evidence, database and systems management, and building technology. She has a master’s degree in Criminal Justice with certification in Law Enforcement Administration and a master's degree in Digital Audience Strategies.
During her 18-year tenure in law enforcement, Toni was a certified Emergency Number Professional (ENP), earned a Law Enforcement Inspections and Auditing Certification, was certified as a Spillman Application Administrator (database and systems management for computer-aided dispatch and records management), and a certified communications training officer.
Toni now provides content marketing and writing through her company, Eclectic Pearls, LLC.
