Defender9-1-1 Public Safety Answering Point Call Handling Suite

TeleCommunication Systems, Inc. announced the availability of its Defender9-1-1 Public Safety Answering Point (PSAP) call handling solution. Defender9-1-1, the next generation of TCS’ X-Solution product line, features advanced capabilities, improved performance, scalability and availability. Its enterprise-grade components are compliant with National Emergency Number Association (NENA) i3 standards, and present modular and cost-effective configurations for public safety agencies of all sizes.

• Compliance with Next Generation 9-1-1 (NG9-1-1) NENA i3 standards enables PSAPs to receive text messages, photos and streaming video to enhance responses to emergency calls.
• Defender9-1-1’s feature-rich suite is Internet Protocol (IP) and Geographic Information System (GIS)-centric, providing accurate caller information and location for the dispatch of emergency services.
• In-memory distributed cache architecture can span multiple servers, resulting in greater stability, faster performance, improved scalability and high availability.
• Defender9-1-1’s modern, tile-based, graphical user interface (GUI) enables flexible personalization and customization of the user workspace tailored to individual PSAP preferences.
• The dashboard’s browser-based management enables system administrators to monitor and control the system from anywhere within their network.

“Defender9-1-1 is simply the most advanced, standards-compliant, 9-1-1 Call Handling solution now available. Legacy systems are becoming more costly and problematic for PSAPs to maintain as surrounding communication technologies change. The Defender9-1-1 call-handling product suite is an agile, scalable and future-proof solution that eases the PSAP’s evolution to NG9-1-1 communications and enhances user experience with improved ergonomics, increased flexibility and more intuitive interaction. Through our commitment to public safety, TCS is supporting the evolution of emergency communications through Defender9-1-1."
---TCS Safety & Security Group Vice President Thomas Ginter