NICE Systems announced that it has introduced a Text-to-911 logging solution for the public safety market. This solution addresses the need to capture and reconstruct Text-to-911 communications for incident investigations and quality assurance purposes.
As of May 15, 2014, major US carriers are enabling Text-to-911 capabilities for any public safety answering point (PSAP) that chooses to opt in. The FCC is now working to ensure that by the end of 2014 this extends to all service providers.
NICE’s Text-to-911 logging solution has been designed to reliably capture these communications. Emergency text messages can be viewed in an incident timeline along with other related multimedia such as voice recordings, video, GIS and call-taker screens.
The NICE Text-to-911 logging solution is compatible with the National Emergency Number Association’s (NENA’s) i3 and the European Emergency Number Association’s (EENA’s) NG112 standards and also supports interim (transitional) Text-to-911 solutions. It is designed to work with NICE Inform, a software application layer that synchronously combines data from various capture platforms, including SIP-based VoIP, video and text. For the many emergency communications centers that have already deployed NICE Inform, adding the NICE Text-to-911 logging solution is an easy, seamless upgrade.
“Text-to-911 is an important NG9-1-1 milestone and the first step toward richer PSAP communications with the public,” said John Rennie, General Manager, Public Safety, NICE Systems. “Recent FCC proposals are accelerating the pace toward more widespread deployment of Text-to-911, and other forms of multimedia communications are not far behind. NICE is committed to providing innovative solutions to help 911 centers manage the coming wave of Text-to-911 and other Next Gen communications.”
