RapidSOS UNITE consolidates emergency intelligence so the telecommunicator can view all call data in one convenient pane. RapidSOS is redefining how telecommunicators process emergency calls by integrating AI-powered tools into its platform.
RapidSOS UNITE also enables 911 to share information beyond jurisdictional boundaries. Already connected to 1M field responders and via 1,300 CAD integrations, RapidSOS is advancing interoperability by making it easier for agencies to share critical intelligence with neighboring jurisdictions and field responders.
The 2025 updates to RapidSOS UNITE build on this foundation, expanding the range of connected sources, including schools, enterprises, vehicles, and IoT devices. These connections provide 911 with instant access to vital caller data in over 170M emergencies annually, including:
Caller location, emergency contacts, and health profile
11,000 connected schools
Tens of millions of connected vehicles, trains, and trucks
Streaming video from mobile phones and connected security cameras
From within RapidSOS UNITE, a telecommunicator can access:
Unified tools for voice, text, and video communication: With the added layer of RapidSOS AI, HARMONY, 911 calls are transcribed and translated in real-time, allowing an English-speaking telecommunicator to handle calls regardless of language and bridge language divides to accelerate emergency response. These enhancements – set alongside tools for communication by text and video and data from connected devices – ensure telecommunicators can access and act on the rich context contained within every call.
Expanded SOP Integration: HARMONY can be trained on an ECC’s Standard Operating Procedures, so it automatically surfaces relevant guides during calls, ensuring telecommunicators have the tools and information they need for rapid, confident decision-making.
Automation for Non-Emergency Calls: In August 2024, RapidSOS launched Alarm Call Automation, using HARMONY to automate and process alarm calls from monitoring companies. Now, HARMONY’s expanded capability will cover all non-emergency calls, allowing telecommunicators to focus on emergencies requiring human intelligence and empathy.
