West Covina Service Group

In business since 1995, the West Covina Service Group designs and builds Public Safety Software Solutions utilizing leading-edge proven technology and progressive software programming techniques. The end result is an easy-to-use, powerful, yet comprehensive software solution which provides the end-user a productivity tool to address the needs of a progressive public service entity.

The West Covina Service Group’s products include: Computer Aided Dispatch, Record Management Software, Mobile Computing software and Mobile Field Reporting solutions. The software is written and maintained by professional software developers who are employees of the West Covina Service Group.

Many of our customer agencies are “hosted”, meaning all necessary hardware and software is housed within the West Covina Police Department’s data center and maintained by West Covina Service Group professionals. This means customers do not have to purchase or manage expensive servers, back-up storage drives, CLETS connections or apply patches and updates on an ongoing basis. We have found this Application Service Provider (ASP) business model to be a differentiator and an extremely cost effective and simplified customer centric approach. In addition non-hosted solutions are also available for agencies who wish to maintain their own hardware, platforms and environments.

It’s as simple as it sounds! The West Covina Service Group exists to help its member agencies by providing new software options which become integrated into each agencies system by our highly skilled technical staff. Most of the updates are completed without your staff having to do much more than learn the new software features. Advancing software designs and enhancements are accomplished through a committee process, allowing all agencies to have direct input, regardless of their size. Custom designed software and third-party integration is also available.

The West Covina Service Group is a revenue generating enterprise of the West Covina Police Department and has the full support of the City of West Covina and West Covina City Council.