Pueblo PD Saves More Than 1,200 Hours Each Year Using Driver Exchange
Pueblo Police Department (PPD) in Colorado responds to nearly 4,000 vehicle crashes a year. That’s a lot for a department with 207 sworn personnel. When Sergeant Michael Sincerbox became traffic division supervisor in 2021, “Officers were still stuck in the past, handwriting carbon copies you had to fill out five times,” said Sincerbox. “It was time for a change.”
What started in 2021 as a partnership with PPD using the CARFAX for Police Investigative Tools, expanded in early 2023 when PPD learned about Driver Exchange, a digital traffic solution that clears crashes faster. According to Sincerbox, since then it has made the crash response process, “100 times easier.”
Every Crash Starts With A Self-Report
PPD uses the Driver Exchange self-reporting feature as the starting point for all crashes so that citizens can exchange information at a crash scene easily. “There’s a record created, the people exchange information, and we can get their state form for them quickly.” When an officer can’t get to the scene right away, Sincerbox says, “the tool is so much better than a phone call saying nobody is coming.”
If the officer can go to the scene, the exchange is already happening while they are en-route. While on the scene, officers are more alert and able to keep their heads up, which is a safety benefit on Pueblo’s narrow roads where speeding traffic is a consistent problem.
Self-Service At The Counter
The benefits of Driver Exchange extend beyond patrol officers. At PPD, the records team handles counter reports for hit-and-runs and personal property damages. Previously, when a citizen came in the records team would complete the full eight-page Colorado State Report. Now, they simply send the citizen a link to complete the Driver Exchange.
Sincerbox says, “Driver Exchange is even more beneficial for the records department because people can get the information right there and get back to their day faster.”
More About Driver Exchange
Driver Exchange is a cloud-based traffic solution that provides accurate, digital crash information capture and distribution, and is the only traffic solution that delivers CARFAX investigative intelligence at the crash scene.
Benefits of the solution include:
- Helps Clear Crashes Faster: Officers and citizens can collect and distribute exchanges digitally.
- Triage Calls for Service: Multiple response modes provide flexibility managing calls for service. Response modes include at dispatch, during counter visits, en route to the scene, and at the scene.
- Improved Citizen Experience: Citizens get back to their days faster, leave the scene with the information they need to start an insurance claim, and can access the exchange 24/7 at CRASHDOCS.org.
- Real-Time Investigative Intelligence: On-scene, actionable alerts are powered by the CARFAX Vehicle History Database of more than 34 billion vehicle history records. Alerts include stolen vehicle, odometer inconsistencies, title washing, and active VIN alerts set by any agency.
The solution is provided to CARFAX for Police partner agencies at no cost.
For more information on Driver Exchange, please visit www.carfaxforpolice.com or email [email protected].
