Henry County Completes Construction of New 911 Dispatch Center

Henry County 911 in Paris, Tennessee, is the crucial link for emergency response in the county. Serving as the central communication hub, it coordinates police, fire, and medical services for rapid and effective responses. Staffed with skilled dispatchers, it provides vital instructions and support to callers while dispatching the necessary emergency personnel.

Challenge: The primary objective was to improve operator efficiency and ergonomics, thereby reducing physical stress.

Winsted’s Customized Solution: The design resulted in improved sightlines, reach distances and equipment placement by incorporating four dual height-adjustable consoles with custom technical credenzas. Toe kick heaters and desktop fans were integrated to enhance operator comfort.

Challenge: The design needed to allow for future reconfiguration and offer a compatible solution across all control rooms for operator familiarity.

Winsted’s Customized Solution: Systems modules and operator workspaces are interchangeable and modular to allow for expansion, reconfiguration and re-deployment without cutting nor the use of non-standard tools.

Challenge: The facility required that the consoles incorporate advanced cable management to work seamlessly with technology in a highly sensitive environment.

Winsted’s Customized Solution: Upgraded cable raceways enhance the integration of technology and streamline usability, thereby guaranteeing the smooth execution of operator tasks.

Project Summary:

With this dispatcher control room upgrade, users will have seamless interaction with the necessary technology across all control rooms, thanks to a familiar platform. The consoles are designed to be ergonomic workspaces, ensuring user comfort and maximizing current component needs while leaving room for future expansion and reconfiguration. Incorporating sit/stand functionality isn't just about ergonomics; it's also about reducing operator fatigue in high-stress, critical environments.

Thirty-plus years of persistence, vision and hard work came to fruition when the Paris Police Department’s 911 dispatchers became full-time residents of the Henry County 911 system’s new state-of-the-art dispatch center.

Mark Archer –911 Director