We provide comprehensive solutions to police, fire and EMS emergency dispatching using the National Academies of Emergency Dispatch-approved Priority Dispatch System&. PDC offers the protocols in both software (ProQA) and cardsets versions. We also offer quality improvement software (AQUA), training, consulting and Academy accreditation support.
I nudged my relief who finally opened her eyes. Without acknowledging the lack of her diligence (or any movement at all) she pulled out her headset, shoved herself up out of her chair and walked away. “Damn, Rule of 80,” I thought to myself quickly trying to return order to my frequency.
Often dismissed, treated as irrelevant by officers and citizens and dealing with hypervigilance, bureaucracy and lack of control, dispatchers face many stresses of the occupation.
It’s tough but each call either 9-1-1 or in radio needs to be handled “by the book.” If a citizen asks for an officer, send one. If an officer doesn’t handle the call the way you’d like, oh well.
