Grayson County Sheriff Office Depends on Durabook R11 Tablet For Reliable In-Vehicle Computing

Fremont, CA – March 6, 2019 – Durabook Americas, Inc., the North American subsidiary of Twinhead International Corporation, has released a case study highlighting the deployment of Durabook R11 rugged tablets by the Grayson County Sheriff Office. Located North of Dallas, Grayson County Texas covers approximately 980 square miles, has many bumpy unpaved roads, extreme temperatures in winter and summer, and rural locations where connectivity can be difficult. Despite the challenging conditions, officers rely on the Durabook device to access their criminal justice software, records management solutions, computer-aided dispatch system, in-car and body camera devices, cloud applications and more.

“Modern law enforcement is heavily dependent on technology,” said Rob Crow, Chief Technician, Grayson County. “When a device is down, the officer is down. Reliability is everything. We had an unfortunate incident where one of our vehicles was totaled. The Durabook came through without a scratch. It was put in another vehicle and the officer was up and running. That’s the type of device reliability law enforcement needs.”

Read the full case study at http://bit.ly/DBA-Grayson

After reviewing various options, Grayson County selected the Durabook R11 not only for its exceptional durability but also its user-friendly design and a compact form factor that allowed for a better ergonomic placement in the Grayson County Sheriff vehicles.

Grayson County began installing the Durabook R11 in 2014, but due to the device’s exceptional reliability, it wasn’t until late 2018 that a device needed to be sent in for service.

“Law enforcement and public safety workers need to focus on their jobs and nothing else, that’s why purpose-built solutions like the Durabook R11 are so critical for this market,” said Tom Wang, Chief Operating Officer, Durabook Americas. “Customer like Grayson County need to know their solutions are engineered to work in whatever environment they face, delivering reliability and performance without compromise.”

DURABOOK R11

The recently upgraded Durabook R11 features 8th Generation Intel® Core™ i5 and i7 processors options, an Intel® UHD Graphics 620 GPU, 8 to 16GB of DDR4 memory, 128, 256, and 512GB SATA SSD options, and Windows® 10 Pro, making the device a powerful, enterprise-class, rugged mobile computing solution.

The Durabook R11 delivers maximum connectivity in the field with Intel Dual Band Wireless AC 9260 WiFi, Bluetooth 5.0, and an optional 4G LTE-Advanced multi-carrier mobile broadband module. The device offers up to 16 hours of battery life for full-shift productivity and features an IP65 rating and MIL-STD-810G certification for drop, shock, vibration, dust, sand, explosive atmosphere, high/low temperature, and more, plus ANSI 12.12.01 C1D2 certification.

The R11 has an 11.6' FHD (1920 x 1080) sunlight readable LCD with Durabook’s proprietary DynaVue® technology. The 10-point capacitive multi-touch panel can be used with a glove, stylus, or finger, even if the screen is wet, optimizing the device’s usability regardless of work conditions.

The Durabook R11 has multiple configurations available, including a barcode scanner, optional contactless SmartCard/CAC reader, insertable smartcard reader and RJ45 options.

For more details on the upgraded Durabook R11, go to http://bit.ly/DBA-R11

DURABOOK COMPUTERS

Known for reliability, custom configurations, and attractive acquisition costs, the Durabook brand has a loyal customer base around the globe. Durabook devices are used by all branches of the U.S. Armed Forces, public safety agencies across the country, numerous field service organizations, as well as companies in oil & gas, logistics, healthcare, utilities, and automotive markets.

SUPPORT

To help its customers address the challenges and complexity of deploying and managing their mobility solutions, Durabook Americas offers a wide range of support services. These services include device customization, consulting, disk imaging, deployment assistance, installation, extended and no-fault warranty options, warranty depot repair center with 48-hour turn-around-time, a live US-based call center, device retirement, and an online support center for drivers and manuals.

WARRANTY

Durabook Americas recently renamed its warranty programs, with its standard three-year warranty now falling under the “2D” name. The Durabook 2-D warranty protects devices against defects in materials and workmanship. The newly named Durabook “3-D” warranty, provides the same coverage as the 2D, while also adding accidental damage coverage for the fully-rugged Durabook U11, R8300, and R11 models at no extra cost.

ABOUT DURABOOK AMERICAS

Durabook Americas, Inc. is the North American subsidiary of Twinhead International Corporation, a leading manufacturer and customizer of rugged computing solutions, including the globally acclaimed Durabook brand. Driven to meet customer needs, Durabook devices are designed, manufactured and tested in-house to assure maximum quality and reliability. These cost-effective ruggedized laptops, tablets, and all-in-one PCs are high-performance solutions that increase productivity, drive a clear return on investment and deliver a low total cost of ownership for government and enterprise customers in markets like oil & gas, power & utilities, field service, military, and public safety.

Durabook Americas, Inc. is headquartered in Fremont, California from where they also provide final assembly, inventory, technical support, and other services. For more information on Durabook Americas, Inc., and the Durabook product line, visit www.DurabookAmericas.com.

All products/services and trademarks mentioned in this release are the properties of their respective companies.