ASC hass added e-mail response management (ERM) to INSPIRATIONpro, its quality monitoring solution. ERM systems automate e-mail acknowledgements and responses to standard customer inquiries. They minimize workload in a multi-channel environment and ensure a high-quality, well-written and credible response to customers. When integrated into ASC's quality monitoring software, INSPIRATIONpro, they allow systematic and standardized monitoring with identical evaluation templates for all media types, including voice, e-mail, fax and computer screen.
