Dispatch Judo: Verbal Defense & Influence for Emergency Communications

This groundbreaking new continuing education course applies the concepts of Verbal Judo, an internationally recognized method of defusing conflict and redirecting behavior with words, to emergency communications. PowerPhone signed an agreement for the exclusive rights to bring the renowned Verbal Judo defense and influence tactics in a custom-designed course to public safety communications call takers and dispatchers. During the two-day course, students are trained in the art of Dispatch Judo in an exciting hands-on format structured specifically to promote an interactive, experimental and learner-centered approach, using scenario-based instruction. Students are trained to take responsibility for and manage their individual communication style and technique, learn how to manage verbal resistance and de-escalate confrontation through the use of effective verbal commands, and know how to maintain control of a given situation to get the outcome they desire while emphasizing the ethical components of intervention to change behavior.