SpillmanTracer, powered by BMC's AppSight Black Box Technology, is designed to help technicians quickly identify the cause of user, software, operating system and network connectivity problems. Just like an airplane's black box collects data in case of an accident, SpillmanTracercaptures a real-time log of system transactions. If an issue unexpectedly occurs, system administrators and Spillman support technicians can easily pinpoint the cause of the problem. If a customer is experiencing problems, that person simply repeats the transaction while recording it on a log. Spillman's technical support team can easily replay the log and view everything from mouse movements to keystrokes. Spillman has also partnered with ESRI to incorporate the latest in Geographic Information System (GIS) technology. Using the ESRI ArcGIS server, Spillman software now communicates directly with the GIS, eliminating the need to load map data into a separate database. This saves agencies time and allows them to take advantage of the power and capabilities of the GIS server. Once data is updated in the GIS, it is immediately available to the Spillman system.
